1/20/2024 0 Comments Marriott winston salem![]() ![]() Enjoy our grab-and-go breakfast option for your day out and our Fresh Bites in-room hotel dining. Our guests appreciate the all-new guest rooms in our Winston-Salem hotel featuring sleek décor, platform beds, flat-screen TVs and spa-like bathrooms. Couples, families and Marriott Bonvoy members enjoy downtown Winston-Salem's arts district, museums, shopping, golf and universities. Business travelers love our downtown hotel in Winston-Salem, NC, with its convenient location near the area’s top companies, 15,000 sq ft of flexible event space and our direct connection to the Benton Convention Center. I understand that Covid has slowed service and businesses are short staffed, but you are a MARRIOTT PROPERTY! and it falls short of the Marriott standards ! Please step up and make it right ….Explore Winston-Salem's most unique vantage point – the redesigned Winston-Salem Marriott in the Twin City Quarter. I really felt embarrassed my family members had to stay in such a neglected place. ![]() I opened the dishwasher and there were still dirty dishes with food stuck to them. The rooms were adequate although there is still no turn down service and found old grocery bags in a kitchen drawer. Breakfast didn’t start on time and the Gym and laundry area looked neglected and unkept. The patio deck looked like it hadn’t been washed in many months with weeds growing between the cracks. There were cigarette butts thrown in the fire pit and the ashtray was overflowing and dirty. They commented to be how the patio furniture and sitting area were filthy with stains on the lounge furniture table and chairs. ![]() My family members really wanted to take advantage of the pool while they were here and unfortunately the pool was closed. I recently invited a couple of family members to stay with me while on business. I simply requested full reimbursement for this room which I was unable to stay in due to unsanitary conditions and reached no hotel employees or managers who were sympathetic, apologetic, or in any way helpful.… I also noticed that my card was charged twice - once through Priceline and once from Residence Inn. We had to drive to Durham and pay for another room. Why would I, a customer who just wanted a peaceful night’s sleep and who had already pre-paid the room, lie about bed bugs? We were unable to use the room. I am not surprised that after 3 days of the hotel being able to clean the room that Orkin did not find much. After 3 days of me trying to reach management and Priceline, with multiple desk attendants saying managers were not on the premises, the GM Scott returned my call and said Orkin had inspected the room and found no bed bugs. He was not wearing any uniform or name tag. He continued yelling at me so we left because we felt intimidated. The attendant suddenly interrupted me, became aggressive with me, raised his voice, then began yelling and threatened to call police if we did not leave immediately. I had a feeling that the hotel would not reimburse me. I requested a form or a way to officially document the issue so that I could share that with Priceline. He said I could speak to the manager in the morning (“Brandy”). He said that reimbursement would have to come through Priceline where I had booked the room. The attendant refused the refund, refused to help, refused to give any documentation of my complaint, refused to have anyone check the room or check it himself. The hotel was fully booked so we knew we would have to find another hotel since we would not stay in an unsanitary, bed bug infested room. Bed bugs in the bathroom, along the bed frame, on the desk, in my friend’s bag, in the suite kitchen. I was unable to stay in my over $250 room due to bed bug infestation, which we discovered at 1:30 am when we returned to our room. Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Winston-Salem State University.Hotels near ITT Technical Institute - High Point Campus.Hotels near Break Time Billiards & Sports Bar.Hotels near Massage Envy Spa Winston-Salem.Hotels near Carolina Laser And Cosmetic Center.Winston Salem Hotels with Saltwater Pool.Winston Salem Hotels with Soundproof rooms.Winston Salem Hotels with Valet Parking.Winston Salem Hotels with Walk-in Shower. ![]()
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